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Frequently Asked Questions
Find quick answers to common questions about our visas, flights, Umrah packages, and booking processes.
What are your working hours?
Our main office is open from Monday to Saturday, 9:00 AM to 6:00 PM. However, our 24/7 customer support line is always active for emergency flight changes and urgent inquiries.
Where is your head office located?
Our head office is located at Office No. 123, ABC Plaza, Main Boulevard, Lahore. You are always welcome to walk in for a free consultation.
Do you offer corporate travel management?
Yes, we provide comprehensive B2B corporate travel solutions including dedicated account managers, negotiated hotel rates, and detailed expense reporting. Visit our Corporate Travel page for details.
What payment methods do you accept?
We accept Bank Transfers, Credit/Debit Cards (Visa & Mastercard), EasyPaisa, JazzCash, and direct cash payments at our head office.
How can I cancel a tour booking?
Cancellations must be requested via email or WhatsApp. Full refunds are provided for cancellations made 30 days before departure. Cancellations within 14 days may incur a 50% deduction.
Is Nabeel International IATA certified?
Yes! We are a fully accredited IATA (International Air Transport Association) travel agency, ensuring you get the most secure, legitimate, and globally recognized travel services.
Do you offer travel insurance?
Absolutely. We offer comprehensive travel insurance plans that cover medical emergencies, trip cancellations, and lost baggage globally. You can purchase it directly through us.
Do you guarantee visa approval?
While no agency can 100% guarantee a visa (as the final decision rests solely with the embassy), our expert consultants thoroughly review your documents to ensure your profile is extremely strong, giving you the highest possible chance of approval.
How long does a Dubai visit visa take?
Standard processing takes 2-3 working days. We also offer an express processing service that can get your UAE visa approved in as little as 24 hours!
What documents do I need for a Schengen Visa?
Generally, you need a passport valid for 6 months, 6 months bank statement, employment letter, tax returns (FBR), flight itinerary, and hotel booking. We provide a complete checklist based on your specific profile.
Can you help with Schengen visa appointments?
Yes! We assist with document preparation, itinerary creation, hotel reservations, and booking the earliest available appointments for Schengen countries.
What is the minimum passport validity required?
For almost all international travel, your passport MUST be valid for at least six (6) months beyond your intended date of return.
Do you provide visa services for the USA?
Yes, we provide end-to-end assistance for USA B1/B2 (Tourist/Business) visas. This includes filling the complex DS-160 form, paying the MRV fees, scheduling the appointment, and providing interview prep.
What happens if my visa gets rejected?
If your visa is rejected, our consultants will review the embassy's rejection letter, identify the weak points in your application, and help you prepare a stronger case for re-application.
Do you help with student visas?
Yes, our dedicated Study Abroad department handles student visa applications for the UK, Australia, Canada, USA, and Europe, ensuring all educational and financial documents meet the embassy's strict criteria.
What is included in a Standard Umrah Package?
Our Standard Umrah package includes: Umrah Visa, Return Airline Tickets, 4-Star Hotel accommodation within walking distance of the Haram, Airport transfers, and Ziarat tours in both Makkah and Madinah.
Is a Mahram required for women?
Recent Saudi regulations allow women of all ages to perform Umrah without a male Mahram. However, we still organize safe, dedicated group tours for female travelers.
Do you offer wheelchair assistance?
Yes. We arrange wheelchair assistance at the airports, during transport, and we can also hire dedicated wheelchair pushers for the Tawaf and Sa'ee rituals in Makkah.
Can I customize my Umrah package?
Absolutely. We specialize in customized VIP itineraries. You can choose your exact travel dates, preferred airline, specific 5-star hotels (like Fairmont or Swissôtel), and private transport.
Do you provide guidance for first-time pilgrims?
Yes, every group is accompanied by an experienced religious scholar who will guide you step-by-step through the Umrah rituals. We also hold pre-departure training sessions.
Do you provide Ziarat services separately?
Yes, if you already have your visa and hotel booked, you can hire our dedicated local guides and luxury transportation exclusively for Ziarat tours in Makkah and Madinah.
Can I get a SIM card upon arrival in Saudi Arabia?
Yes, local SIM cards (STC, Mobily, Zain) are readily available at the airport. Our on-ground representatives will guide you to the correct kiosk to get connected immediately.
How do I change or cancel my flight?
To change or cancel a flight, simply contact our 24/7 support desk via phone or WhatsApp. Please note that airline penalties and our standard service fees may apply depending on your ticket class.
What is the standard baggage allowance?
Baggage limits vary by airline. Generally, Emirates, Qatar, and Saudia allow 30kg-40kg for checked baggage and 7kg for hand carry. Low-cost carriers like FlyDubai or AirArabia may charge extra for checked bags.
Do you assist with web check-in?
Yes! As a complimentary service, our agents can perform online web check-in for you 24 hours before your flight and secure your preferred seating (window/aisle).
Can I book group flights for my family/company?
Yes! For groups of 10 or more, we can negotiate special group rates directly with the airlines to save you money. Please contact us at least 3 weeks before departure for the best group rates.
What are the rules for infant travel?
Infants (under 2 years old) usually travel for 10% of the adult fare and do not get their own seat. We can request bassinets on long-haul flights for your convenience.
Do you offer cheap last-minute flights?
Yes, due to our global network and IATA certification, we have access to special consolidator rates that often allow us to provide cheaper last-minute tickets than public search engines.
What is the difference between a direct and a non-stop flight?
A non-stop flight goes from Point A to Point B without landing. A direct flight might land for refueling or dropping off passengers, but you do not need to change airplanes.
Can I request special meals on my flight?
Yes! When booking your ticket with us, just let us know your dietary preferences (Vegetarian, Diabetic, Halal, Kosher, Kids Meal) and we will automatically request it from the airline.
Still Have Questions?
If you couldn't find the answer you were looking for, don't hesitate to reach out to our friendly support team directly.